How to top up the AI balance and view expense history
Add AI credit by an available method or promo code and verify the cost of each generated task.
Open this area in SubSchool
The AI balance pays only for AI operations. It is separate from course/tutoring earnings and from the amount available for payout.
Step 1. Open Finances and identify the correct balance
Click Finances. Read the AI balance, AI expense for the current month, available earnings, and payout balance as separate figures. Adding AI credit does not increase withdrawable earnings.
Step 2. Open the top-up dialog
Click Top up AI balance. Choose only a method shown for your account, enter the displayed amount or package, review the total, and complete the provider flow. Do not refresh during payment confirmation.
Step 3. Redeem a promo code when you have one
Find Promo code, enter the code exactly as received, and confirm once. Codes can have an expiry date, activation limit, account restriction, or one-use rule. An invalid or already-used message means the balance was not credited.
Step 4. Read AI expense history
Open History. Credits increase the balance; debits identify the AI operation. A course from description can create several task rows, while transcription, exercise generation, cover generation, and AI review can have separate costs. Compare date, description, amount, and resulting balance instead of estimating from the final object alone.
Step 5. Match a charge with its task
Open AI tasks and the corresponding details. Match task type and timestamp with the finance row. If a task failed, read its detail before retrying. Contact support with task and transaction identifiers, never passwords or payment credentials.
Contact the SubSchool support team
Open Support in your account and include the page, course, or task where the issue occurred.
